Refund policy
At ByPenny, every piece is thoughtfully designed with dachshunds in mind and made with care. As a small business, each order means a lot to us, and we do our best to make sure every piece is prepared thoughtfully.
We want you and your pup to love your order. If the size or fit is not quite right, we accept eligible returns for store credit or item exchanges within 14 days of delivery.
We do not offer refunds to the original payment method.
Accessories, international orders, and made-to-order items are final sale and are not eligible for return, exchange, or store credit unless the item arrives damaged, defective, or incorrect.
To be eligible for a return or exchange, items must be:
- Unused, unworn, and unwashed
- In original condition
- Returned with all original packaging and tags attached
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Store Credit
Approved returns will be issued as store credit, which can be used toward a future purchase at ByPenny.
Store credit is not redeemable for cash and cannot be refunded to the original payment method.
Exchanges
If you ordered the wrong size, you may request an exchange for another size or item, subject to availability.
If the requested exchange item is unavailable, we may issue store credit instead.
Defective or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Once the issue is reviewed and confirmed, we will arrange a replacement, exchange, or store credit.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return, exchange, or store credit unless they arrive damaged, defective, or incorrect.
Final sale items may include customized, personalized, discounted, or limited-release products.
How to Start a Return or Exchange
To request a return or exchange, please contact us at:
hello@bypennynyc.com
Please include your order number and reason for the request.
Weāre committed to making sure every pup feels comfortable, stylish, and well-fitted. If thereās an issue with your order, weāll do our best to make it right.