Shipping Policy

Thank you for shopping with Bypenny. We thoughtfully prepare each order with care so your pup’s pieces arrive safely.

Order Processing Time

Orders are typically processed within 2–5 business days after your order is placed.

Processing times may be longer during product launches, holidays, sales, or high-volume periods. If your order includes a made-to-order, customized, or limited-release item, additional processing time may be required.

Business days do not include weekends or holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your shipping address, order weight, and selected shipping method.

Any available shipping options will be shown before you complete your purchase.

Domestic Shipping

We currently ship within the United States.

Estimated delivery times depend on the shipping carrier and destination. Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

International Shipping

At this time, international shipping may be limited or unavailable. If international shipping is available at checkout, customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

ByPenny is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking details.

Please allow up to 24–48 hours for tracking information to update after your shipping label is created.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

ByPenny is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, please contact us as soon as possible at:

hello@bypennynyc.com

We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, the package is in the care of the shipping carrier.

ByPenny is not responsible for lost, stolen, delayed, or misdelivered packages after they have been marked as shipped or delivered by the carrier.

If your package is marked as delivered but you have not received it, we recommend checking with your neighbors, building management, mailroom, or local carrier office first.